Legal
Privacy Policy
PT Warna Nusantara Global
Last updated: December 2025
Welcome to Dolan, an AI-powered travel planning application designed to help international travelers explore Indonesia. We are committed to protecting your personal data and ensuring that your privacy is respected.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Dolan app and our website. By accessing or using Dolan, you agree to the practices described in this policy.
1. Information We Collect
We collect the following categories of information:
1.1 Information You Provide Directly
- Account Information: name, email, phone number.
- Travel Preferences: destinations, budget, interests, trip dates.
- Booking Information: passport details (where required), accommodation preferences, guest details.
- Communication: messages sent through the Dolan in-app chat.
1.2 Automatically Collected Information
- Device Information: device model, operating system, unique device identifiers (used solely for security, fraud prevention, and app functionality, not for advertising or cross-app tracking).
- Usage Data: app interactions, clicks, viewed pages, session duration.
- Log Data: IP address, app errors, diagnostic information.
1.3 Information From Third Parties
- Travel Partners: airlines, hotels, tour operators, and insurance providers may share booking-related data.
- Authentication Providers: if you sign up using Google or Apple.
2. How We Use Your Information
We use your information to:
- Provide and personalize your travel planning experience.
- Generate itineraries and recommendations using our AI trip planner.
- Facilitate bookings for accommodation, transportation, tours, and insurance.
- Improve app performance and user experience.
- Communicate updates, confirmations, and support responses.
- Ensure compliance with legal obligations.
3. Sharing of Your Information
We may share your information with:
3.1 Trusted Service Providers
- Hotels, airlines, tour operators, insurance companies.
- Payment processors.
- Customer support and analytics tools.
3.2 Legal and Compliance Requirements
If required by law, regulation, or valid legal process.
3.3 Business Transfers
In the event of a merger, acquisition, or asset sale.
We never sell your personal data.
4. Data Retention
We retain your data only as long as necessary for:
- Providing our services.
- Compliance with legal obligations.
- Resolving disputes.
You may request account deletion at any time by contacting: hello@dolan.id.
5. Your Rights
You have the right to:
- Access, update, or delete your personal data.
- Withdraw consent.
- Request a copy of the data we store.
- Opt out of non-essential data processing.
To exercise these rights, please email hello@dolan.id.
6. Cookies & Tracking Technologies
We use cookies and similar technologies on our app and website solely for analytics and functionality purposes. We do not use these technologies for cross-app tracking or targeted advertising.
6A. App Tracking Transparency & Advertising
Dolan does not use personal data for targeted advertising, cross-app tracking, or advertising measurement purposes as defined under Apple's App Tracking Transparency (ATT) framework.
We do not track users across apps or websites owned by other companies, and we do not share personal data with data brokers or advertising networks.
7. Data Security
We implement technical and organizational measures to protect your data, including:
- Encryption (in transit and at rest).
- Access controls.
- Secure data storage.
However, no method of transmission over the internet is 100% secure.
8. International Data Transfers
Your information may be transferred to servers located outside your home country. We ensure such transfers comply with applicable data protection laws.
9. Children's Privacy
Dolan is not intended for users under 16 years old. We do not knowingly collect data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact: